State Investigates Record Number Of Complaints Against Long Term Care Facilities

Florida’s volunteer ombudsmen investigated 9,098 complaints against long term care facilities in 2010, more than they have ever investigated in the 35-year history of the program, according to the Florida Department of Elder Affairs.
In addition to record-high numbers of complaint investigations, volunteer and staff ombudsmen also completed 100 percent of the program’s prescribed facility assessments. [...]